At NERV Haven, your privacy matters. This Privacy Policy explains how we collect, use, store, and protect your personal information when you visit our website, make a booking, submit an inquiry, or otherwise interact with us online.

By using our website, you consent to the data practices described below.

1. Information We Collect

We may collect the following categories of information:

Personal Information You Provide

• Full name
• Email address
• Phone number
• Billing and payment details (processed securely via third-party providers)
• Booking details (dates, number of guests, special requests)
• Messages or inquiries you submit through our contact forms

Automatically Collected Information

• IP address
• Browser type and device information
• Pages viewed and time spent on our website
• Referral sources (how you found us)

Cookies & Tracking Technologies

• Cookies, pixels, and similar technologies to improve functionality and analyze site usage

2. How We Use Your Information

We use your information to:

• Process reservations and inquiries
• Communicate with you about your stay
• Send booking confirmations and updates
• Provide customer support
• Improve our website experience
• Analyze traffic and usage trends
• Send occasional marketing or promotional emails (you may opt out at any time)

3. Payment Processing

All payments are processed securely through third-party payment processors. NERV Haven does not store or retain your full credit card information.

4. Cookies & Analytics

We use cookies and analytics tools (such as Google Analytics and Meta Pixel) to:

• Understand how visitors use our site
• Improve content and usability
• Measure marketing performance

You may disable cookies through your browser settings, though some features may not function properly.

See our Cookie Policy here. 

5. Sharing of Information

We do not sell your personal information.

We may share information with:

• Booking platforms and property management systems
• Payment processors
• Email marketing services
• Website hosting and analytics providers
• Legal or regulatory authorities when required by law

All service providers are required to safeguard your information.

6. Email Communications

If you opt in to receive emails from us, you may unsubscribe at any time using the link in the email or by contacting us directly.

7. Data Retention

We retain personal information only as long as necessary to:

• Fulfill bookings and services
• Meet legal, tax, or accounting obligations
• Resolve disputes

8. Data Security

We take reasonable administrative, technical, and physical measures to protect your information. However, no internet transmission is ever completely secure.

9. Your Privacy Rights

Depending on your location, you may have the right to:

• Access your personal information
• Request corrections or deletions
• Opt out of marketing communications
• Request details about how your data is used

California residents may have additional rights under the California Consumer Privacy Act (CCPA).

10. Children’s Privacy

Our website is not intended for children under 13, and we do not knowingly collect personal data from children.

11. Third-Party Links

Our website may contain links to third-party websites. We are not responsible for their privacy practices.

12. Changes to This Policy

We may update this Privacy Policy from time to time. Updates will be posted on this page with a revised “Last Updated” date.

13. Contact Us

If you have questions about this Privacy Policy or your personal data, please contact: